Shipping policy

Last updated: November 2025

At EXOOBUY LLC, we aim to deliver your orders as quickly and safely as possible. Please read our Shipping Policy carefully to understand how and when your items will arrive.

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📦 Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday).
Please note:

Processing time does not include weekends or holidays.

You will receive a confirmation email once your order has shipped.

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🌎 Shipping Countries

We currently ship to:
United States, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, South Africa, Bulgaria, Estonia, Greece, Hungary, Lithuania, Luxembourg, Romania, Slovakia, Colombia.

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🚚 Estimated Shipping Times

USA: 8–12 business days
UK / Europe: 8–15 business days
Canada, Australia, New Zealand,
8–15 business days
UAE, Japan, South Africa, 8–15 business days
Colombia And Other 8–15 business days

Delivery time may vary due to customs, weather, or carrier delays.

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🔍 Order Tracking

Once your order is shipped, you will receive a tracking number by email.
You can track your order anytime through our Track Your Order page.

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🛃 Customs, Duties & Taxes

International shipments may be subject to:

Import taxes

Customs duties

Handling fees

These charges are not included in our prices and must be paid by the customer.

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🚨 Shipping Delays

We are not responsible for delays caused by:

Customs clearance

Weather conditions

Carrier delays

High-volume seasons (e.g., holidays)

Once the package is handed to the courier, transit delays are outside our control.

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📦 Wrong Address Disclaimer

Please double-check your shipping address before submitting your order.

If you provide an incorrect address and the package is returned or lost:

✔ We cannot reship for free
✔ Customer must pay re-shipment fees

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❗ Lost / Stolen Packages

We are not responsible for packages marked “Delivered” by the carrier.

If the package is lost or stolen, please contact your shipping carrier directly.

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🔁 Returns Due to Shipping Issues

If your package is returned to us because it was:

Unclaimed

Undeliverable

Incorrect address

You will be responsible for re-shipping fees.

For return/refund information, please see our Return & Refund Policy.

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📩 Contact Us

If you have any shipping questions, feel free to contact us at:

📧 support@exoobuyllc.com